Professor Paula Swatman

Paula Swatman is the Professor of Information Systems and, with her husband Prof. Paul Swatman, also Co-Director of the Information Systems Research Laboratory (InSyL). She began her career at UniSA in the School of Accounting & Information Systems in the Division of Business and, after a restructure at the start of 2005 brought all computing-related disciplines into a single School, now works in the School of Computer & Information Science in the Dvision of ITEE.

Paula's background lies in the areas of Information Systems and the Digital Economy (see Academic Resume) and she is an OzReader for Australian Research Council grants. She has had a research focus on eBusiness/eCommerce for over 25 years - more details about her current research activities are available from the website of the Digital Economy Initiative, an InSyL project she has developed which focuses on the development of key capabilities to assist Australian businesses increase their share of emerging global markets. Her 25+ years academic & industry experience, as well as research and teaching interests, in the areas of E-Business, Internet Commerce and global systems followed 10+ years working in the banking and information technology industries, prior to returning to academic life in the late 1980's.

Her specialist interests lie in the transformational properties of new technologies for organisations; the evolution of digital content and social networking (with a particular focus upon Enterprise 2.0); the creation and diffusion of E-Business models; e-health and the changing health landscape; E-Markets & supply chain management; rural telecommunications and the impact of broadband and M-Commerce on rural Australia; the implications of the World Wide Web and the online economy; and E-Learning and education in the New Economy. This combination of perspectives has led to a research focus on the strategic implications of the new economy for large and small organisations – particularly those concerning the integration of E-Business into organisational practice and systems.

One of Paula's major achievements for the School of CIS was the industry-funded, limited-term appointment as State Records of SA/Fuji Xerox/State Library of SA Chair of Business Information Management, where she led a multidisciplinary and cross-institutional team of experts in designing a suite of leading-edge graduate teaching programs to link the areas of information management, records and archival management and ICT. These graduate programs are now up and running (see the Business Information Management homepage for details), leaving her free to pursue her core interests.

Paula returned to Australia at the start of 2004, following three years in Germany as Professor of E-Business and Foundation Director of the Institute for Management at the University of Koblenz-Landau, where she was responsible for the setting-up and management of the multi-disicplinary, multi-lingual BSc and MSc degrees in Information Management. She won a 5th Framework European Commission research grant in the area of digital content, SimWeb, during her time in Germany and remains involved in research and teaching activities at the University of Koblenz.

Paula supervises research students in a variety of areas related to E-Business and is particularly interested in applied research of direct value to industry.

Information Systems Research Laboratory (InSyL)

Academic Resume

• E-Business / E-Commerce
• E-Marketing / E-Markets & Global Trade
• E-Business Model Development and Diffusion
• Information Systems Research Methods
• Strategic Information Systems

Association for Information Systems (AIS)

Australian Library & Information Association (ALIA)

Association for Computing Machinery (ACM)

Institute of Electronic and Electrical Engineers (IEEE)

BEc (La Trobe), PGDipBus(BusSys), PhD (Curtin)

• Transformational application of new technologies to organisations and companies
• Creation and diffusion of E-Business models
• E-Health and the changing nature of the health sector
• Evolution of the digital content sector
• Social networking and the organisational impacts of Web 2.0
• E-Markets & supply chain management
• E-Markets and mobile E-Market access
• E-Business impacts on the health system
• Rural telecommunications and the impact of M-Commerce on rural Australia
• E-Learning and education in the New Economy
• Research Methods for E-Business and Information Systems

REFEREED JOURNAL ARTICLES

Calabretto, J-P and Swatman, P.M.C. (2009) "Sociotechnical implications for Information Technology related interventions in community medication management – a case study", Electronic Journal of Health Informatics (to appear).

Peacock, D., Swatman, P.M.C. and Lu, N. (2009) 'Supporting SME Collecting Organisations Online: a business model framework for digital heritage collections', Australasian Journal of Information Systems, Vol. 16, No. 1, pp. 51-75.

Lu, N. and Swatman, P.M.C. (2009) “The MobiCert Project: integrating Australian organic primary producers into the grocery supply chain”, Journal of Manufacturing Technology Management, Vol. 20, No. 6, pp. 887-905.

Wilkins, L., Swatman, P.M.C. and Holt, D. (2009) “Achieved and Tangible Benefits: lessons learned from a landmark EDRMS implementation”, Records Management Journal, Vol. 19, Issue 1, pp.31-53.

Calabretto, J-P. and Swatman, P.M.C. (2008) "Designing a better health technology intervention to support medication management", Journal of Design Research, Vol. 7, No. 4, pp. 367-392.

Calabretto, J-P. and Swatman, P.M.C. (2008) "Designing Digital Documents to Support Medication Management", Electronic Journal of Health Informatics, Vol. 3, No. 1: e9 [Available Online]

Koronios, A. and Swatman, P.M.C. (2006) The State of Information Systems in Australian Universities – South Australia Report, Australasian Journal of Information Systems, Vol. 14, No. 1, pp. 201-210.

Voigt, C. and Swatman, P.M.C. (2006) “Learning through Interaction: improving practice with design-based research”, International Journal of Interactive Technology and Smart Education, Vol. 3, Issue 3, Paper 5, August 2006.

Swatman, P.M.C., Krueger, C.C. and van der Beek, K. (2006) “The Changing Digital Landscape: an evaluation of eBusiness model development in European online news and music", Internet Research, Vol. 16, No.1, pp. 53-80.

Chin, C.Y.P and Swatman, P.M.C. (2005) “The Virtual Shopping Experience: using virtual presence to motivate on-line shopping", Australian Journal of Information Systems, Vol. 13, No.1, pp. 239-253.

Blount, Y., Castleman, C. and Swatman, P.M.C. (2005) "eCommerce, Human Resource Strategies and Competitive Advantage: two Australian banking case studies", International Journal of Electronic Commerce, Vol. 9, No. 3, pp. 73-90.

Voigt, C. and Swatman, P.M.C. (2004) "Contextual E-Learning Evaluation: A Preliminary Framework", Journal of Educational Media, Vol. 29, No.3, pp. 175-187.

Krueger, C.C. and Swatman, P.M.C. (2004) "Developing eBusiness Models in Practice: the case of the regional online newspaper", International Journal of Information Technology Management, Vol. 3, Nos. 2/3/4, pp. 157-172.

Wilkins, L., Swatman, P.M.C. and Castleman, T. (2004) "Faster, richer, better: Rapid Appraisal techniques for the study of IS implementation in virtual communities", The Qualitative Report, Vol. 9, No. 1, pp. 161-174.

Chan, C. and Swatman, P.M.C. (2003) "International Examples of Large-Scale Systems - Theory and Practice IV: B2B E-Commerce Implementation in the Australian Context", Communications of the AIS, Volume 11 Article 23 March, 2003 [Available Online]

Wilkins, L., Swatman, P.M.C. and Castleman, T. (2002) Government sponsored virtual communities and the incentives for buy-in, International Journal of Electronic Commerce, Vol. 7(1), Fall, 121-134.

Wilkins, L, Castleman, T. and Swatman, P.M.C. (2001) Organizational Factors in the Diffusion of an Industry Standard, Electronic Markets, Vol. 11(4). 220-230

Parker, C.M. and Swatman, P.M.C. (2001) Web-TRECS: Teaching Electronic Commerce, Information Technology & Management, Vol. 2(4): October, 459-471.

Chan, C. and Swatman, P.M.C. (2000) "From EDI to Internet Commerce: The Case of BHP Steel", Journal of Internet Research, Vol. 10, No 1, 72-82

Poon, S.P.H. and Swatman, P.M.C. (1999) "A Longitudinal Study of Small Business Internet Commerce Experiences", International Journal of Electronic Commerce, Vol. 3, No. 3, 21-34.

Parker, C.M. and Swatman, P.M.C. (1999) "An Internet-mediated Electronic Commerce Business Simulation: Experiences Developing and Using TRECS", Simulation and Gaming, Vol. 30, No. 1, 51-69.

Poon, S.P.H. and Swatman, P.M.C. (1999) "An Exploratory Study of Small Business Internet Commerce Issues", Information and Management, Vol. 35, No. 1, 9-18.

Harris, J.K., Swatman, P.M.C. and Kurnia, S. (1999) "Efficient Consumer Response: the Australian Experience", Journal of Supply Chain Management, Vol. 4, No. 1, 35-42.

Shon, T.W. and Swatman, P.M.C. (1998) "Identifying Effectiveness Criteria for Internet Payment Systems", Internet Research: Electronic Networking Applications and Policy, Vol. 8, No. 3, 202-218.

Poon, S.P.H. and Swatman, P.M.C. (1998) "Effective Small Business Internet Usage: a Multi-methodology Approach to the Investigation of Motivation", International Journal of Electronic Commerce, Vol. 2, No. 3, 31-46.

Harris, J.K. and Swatman, P.M.C. (1998) "Efficient Consumer Response (ECR): A Survey of the Australian Grocery Industry", Australian Journal of Information Systems, Vol. 5, No. 2, May, 32-40.

Fong, T.K., Fowler, D.C. and Swatman, P.M.C. (1998) "Implementing Successful Electronic Markets: Identifying Success and Failure Factors", International Journal of Electronic Markets, Vol. 8, No. 1, 45-47.

Lichtenstein, S. and Swatman, P.M.C. (1997) "Internet acceptable usage policy for organizations", Information Management and Computer Security, Vol. 5, No. 5, 182-190.

Poon, S.P.H. and Swatman, P.M.C. (1997) "Small Business Use of the Internet: Findings from an Australian Case Study", International Marketing Review, Vol. 15, No. 5, 385-402.

Poon, S.P.H. and Swatman, P.M.C. (1997) "Internet-based Small Business Communication: Seven Australian Cases", Electronic Markets, Vol. 7, No. 2, 15-21.

Swatman P.M.C., Swatman P.A. and Fowler D.C. (1995) "A Model of EDI Integration and Strategic Business Reengineering", Long Range Planning, Vol. 28, No. 4, August, pp. 125-125(1)

Galliers, R.D., Swatman, P.M.C. and Swatman, P.A. (1995) "Strategic Information Systems Planning: Deriving Comparative Advantage from EDI", Journal of Information Technology, Vol. 10, 149-157.

Parker, C.M. and Swatman, P.M.C. (1995) "Educating Tomorrow's Managers for Telecommunications and EDI: A Cross-Cultural Experience", Journal of Information Technology and People, Vol. 8, No. 2, 58-79.

Parker, C.M. and Swatman, P.M.C. (1995) "The TREAT Laboratory: Comparing an Electronic Commerce Experiment at Curtin and Monash Universities", Computer Communications, Vol. 18, No. 6, June, 447-458.

Swatman, P.M.C. and Swatman, P.A. (1994) "Les Standards ne sont pas (Nécessairement) des Standards: une Approche Technique et Managériale de l'EDI en Australie" (or "Standards are Not (Necessarily) Standard: a Technical and Managerial Approach to EDI Standards in Australia"), Technologies de l'Information et Société, Vol. 6, No. 2, 147-167.

Swatman, P.M.C., Swatman, P.A. and Fowler, D.C. (1994) "A Model of EDI Integration and Strategic Business Reengineering", Journal of Strategic Information Systems, Vol. 3, No. 1, March, 41-60.

Swatman, P.M.C. (1994) "Business Process Redesign Using EDI: the BHP Steel Experience", Australian Journal of Information Systems, Vol. 2, No. 1, 55-73.

Swatman, P.M.C. and Swatman, P.A. (1992) "EDI System Integration: A Definition and Literature Survey", The Information Society, Vol. 8, No. 3, Summer, 169-205.

Swatman, P.A. and Swatman, P.M.C. (1992) "Formal Specification: an Analytic Tool for (Management) Information Systems", Journal of Information Systems, Vol. 2, No. 2, April, 121-160.

Swatman, P.M.C. and Everett, J.E. (1991) "Australian Involvement in Electronic Data Interchange - 1989", Australian Computer Journal, Vol. 23, No. 1, February, 22-32.

Swatman, P.A., Swatman, P.M.C. and Everett, J.E. (1990) "Stages of Growth of an Innovative Software House: an Additional Criterion for Software Package Selection", Australian Computer Journal, Vol. 22, No. 7, August, 88-98.

BOOKS AND COLLECTIONS

Swatman, P.M.C., Zimmermann, H-D, Pucihar A., Babnik, M. and Lenart G. (Eds) (2009) "eEnablement: Facilitating an Open, Effective and Representative eSociety" – Proceedings of the 22nd Bled eConference (Bled 2009), Bled, Slovenia, June 14-17.

Wilkins L., Swatman P.M.C. and Holt D. (2009) “Evolutionary Diffusion Theory", In Dwivedi Y.K., Lal B., Williams M.D., Schneberger S.L. and Wade M. (Eds.) (2009) Handbook of Research on Contemporary Theoretical Models in Information Systems, IGI Global, to appear.

Hampe J.F., Swatman P.M.C., Gricar J., Pucihar A. and Lenart G. (2008) (Eds) ‘eCollaboration: overcoming boundaries through multi-channel interaction’ – Proceedings of the 21st Bled eConference (Bled 2008), Bled, Slovenia, June 15-18.

Swatman P.M.C. and Koronios A. (2008) "Information Systems in South Australia: a critical investigation", In G.G. Gable, S. Gregor, R. Clarke, G. Ridley and R. Smyth (Eds.) The Information Systems Academic Discipline in Australia, ANU Press, Canberra, pp. 209-227.

Swatman P.M.C. (2007) (Ed) Proceedings of the CollECTeR Conference on Electronic Commerce (CollECTeR 2007) Melbourne, 7-8 December.

Swatman P.M.C. and Cooper J. (2006) (Eds) Proceedings of the CollECTeR Conference on Electronic Commerce (CollECTeR 2006) Adelaide, 9-11 December.

Swatman P.M.C. and Swatman P.A (2005) (Eds) Proceedings of the CollECTeR Conference on Electronic Commerce (CollECTeR 2005) Sydney, 13 July.

Krueger C.C. and Swatman P.M.C. (2004) ‘Who are the Internet Content Providers? Identifying a realistic taxonomy of content providers in the online news sector’, In Mendes M., Suomi R. and Passos C. (Eds.) Digital Communities in a Networked Society: e-Commerce, e-Business and e-Government, Kluwer Academic Publishers, New York.

Andersen K.V., Bjorn-Andersen N., Swatman P.M.C., Trauth E., and Elliot S. (Eds.) (2003) Seeking Success in E-Business: a Multi-Disciplinary Approach – Proceedings of the 2nd IFIP WG8.4 Conference on E-business: Multidisciplinary Research and Practice, Copenhagen, Denmark, June 6-7 2002, Kluwer Academic Publishers.

Lichtenstein S. and Swatman P.M.C. (2003) "The potentialities of focus groups in E-business research: theory validation" In K.V. Andersen, N. Bjorn-Andersen, P.M.C. Swatman, E. Trauth and S. Elliot Seeking Success in E-business: a multidisciplinary approach, Kluwer Academic Publishers, Norwell, MA, USA, pp. 207-226.

Unnithan C. and Swatman P.M.C. (2003) "E-business and dot.com driven transformation: a comparison of Australian and Indian experiences in the telecom sector" In K.V. Andersen, N. Bjorn-Andersen, P.M.C. Swatman, E. Trauth and S. Elliot Seeking Success in E-business: a multidisciplinary approach, Kluwer Academic Publishers, Norwell, MA, USA, pp. 131-151.

Blount Y, Castleman T. and Swatman P.M.C. (2003) "E-commerce and human resource management: theoretical approaches and issues for the banking industry" In K.V. Andersen, N. Bjorn-Andersen, P.M.C. Swatman, E. Trauth and S. Elliot Seeking Success in E-business: a multidisciplinary approach, Kluwer Academic Publishers, Norwell, MA, USA, pp. 485-501.

Monteiro J., Swatman P.M.C. and Tavares L.V. (Eds.) (2002) E-Commerce, E-Business and E-Government towards the Knowledge Society – Proceedings of the 2nd IFIP I3E International Conference on eBusiness, eCommerce and eGovernment, Lisbon, Portugal, October 2-3 2002, Kluwer Academic Publishers

Fowler D.C., Swatman P.M.C. and Parker C.M. (2002) "Identifying SCM and E-Commerce Opportunities; A Document Centric Approach", In Tan F.B. (Ed.) Cases on Global IT Applications and Management: Successes and Pitfalls, Idea Group Publishing Company, 252-276.

Swatman P.M.C. and Vogel D. (Eds.) (2001) Electronic Markets, Special Issue Electronic Commerce in Asia and Australia, Vol. 11, No. 2, April.

Swatman P.M.C. and Chan E.S.K. (2001) 'eCommerce/eBusiness Education: Pedagogy or New Product Development?', In Werthner H. and Bichler M. (Eds.) (2001) Readings in E-Commerce, Springer Computer Science, 177-216.

Swatman P.M.C. and Swatman P.A. (Eds.) (2000) Collecter'2000 -- Proceedings of the 5th CollECTeR Electronic Commerce Conference, Brisbane, December 13-14, Melbourne, Australia

Swatman P.A. and Swatman P.M.C. (Eds.) (1997) CollECTeR'97 -- Proceedings of the 1st Annual CollECTeR Electronic Commerce Workshop, Adelaide, October 3rd, Melbourne, Australia.

Swatman P.M.C. (Ed.) (1997) International Journal of Electronic Commerce -- Special Issue, Vol. 2, No. 1, Fall.

Swatman P.M.C., Swatman P.A. and Cooper J. (Eds.) (1997) PAWEC'97 -- Proceedings of the 1st Pacific Asia Workshop on Electronic Commerce, Brisbane, April 3rd, Swinburne University Publication, Melbourne, Australia.

Swatman P.M.C., Gricar J. and Novak J. (Eds.) (1996) Electronic Commerce for Trade Efficiency and Effectiveness--Proceedings of the Ninth International Conference on EDI-IOS, Bled, Slovenia, June 10-12, Moderna Organizacija Kranj, Slovenia.

Swatman P.M.C. (1993) "Electronic Data Interchange: Integration with Existing Systems", In Technological Change: the Impact of Information Technology 1993 - Women in Technology, National Information Technology Council Publication, Canberra, 105-122.

Clarke R.A., DeLuca P., Gricar J., Imai T., McCubbrey D. and Swatman P.M.C. (1991) "The International Significance of Electronic Data Interchange" In S. Palvia, P. Palvia and R.M. Zigli (Eds.), Global Issues of Information Technology Management, Idea Group Publishing, Massachusetts, 276-307.

REFEREED CONFERENCE PAPERS

Nguyen, L.T., Swatman, P.M.C. and Fraunholz, B. (2009) 'EDRMS Implementation in the Australian Public Sector', to appear in the proceedings of ACIS 2009 - 20th Australasian Conference on Information Systems, Melbourne, Australia, December 2-4.

Awami, S., Doogue, M., Calabretto, J-P., Swatman, P.M.C., Mangoni, A. and Spurling, L. (2009) "IT Support for the Medication Management Process in Hospitals", Proc. Conf. IADIS International eHealth Conference 2009, Algarve, Portugal, June 21-23. Best Paper Award Winner

Wilins, L., Swatman, P.M.C. and Holt, D. (2009) "Adding Value to Enterprise-wide System Integration: a new theoretical framework for assessing technology adoption outcomes", Proc. Conf. IADIS International eCommerce Conference 2009, Algarve, Portugal, June 19-21.

Awami, S., Swatman, P.M.C. and Calabretto, J-P (2009) “Implementing Medication Management Software Effectively within a Hospital Environment: gaining benefits from metaphorical design“, Proc. Conf. UNISCON 2009 – United Information Systems Conference, Sydney, NSW, April 21-24.

Nguyen, L.T., Swatman, P.M.C. and Fraunholz, B. (2008) “Australian public sector adoption of EDRMS: a preliminary survey”, Proc. Conf. ACIS 2008 – 19th Australasian Conference on Information Systems, Christchurch, New Zealand, December 3-5.

Ram, J. and Swatman, P.M.C. (2008) “Enterprise Resource Planning (SAP-ERP) innovation process: towards development of an integrated framework for successful adoption and implementation”, Proc. Conf. ACIS 2008 – 19th Australasian Conference on Information Systems, Christchurch, New Zealand, December 3-5.

Wilkins, L. and Swatman, P.M.C. (2008) “Innovative Records Management Solutions: A Best Practice Exemplar from Local Government”, Proc. Conf. ICEG 2008 – 4th International Conference on eGovernment, Melbourne, Australia, October 23-24

Krueger, C.C. and Swatman, P.M.C. (2008) "No Content Provider is an Island: the changing role of technology providers in value networks", Proc. Conf. ICE 2008 - 14th International Conference on Concurrent Enterprising, Lisbon, Portugal, June 23-25.

Lu, N. and Swatman, P.M.C. (2008) "The MobiCert Project – Enhancing Enterprise Interoperability for organic primary producers in rural areas", Proc. Conf. ICE 2008 - 14th International Conference on Concurrent Enterprising, Lisbon, Portugal, June 23-25

Nguyen, L.T., Swatman, P.M.C. and Fraunholz, B. (2008) "Standing on the Shoulders of Giants: Are ERP success factors relevant for EDRMS implementation?" Proc. Conf. Bled 2008 – 21st Bled e-Conference, Bled, Slovenia, June 15-17.

Lu, N. and Swatman, P.M.C. (2008) "The MobiCert mobile information community for organic primary producers: a South Australian prototype", Proc. Conf. Bled 2008 - 21st Bled eConference, Bled, Slovenia, June 15-17.

Awami, S.A., Swatman, P.M.C. and Calabretto, J-P. (2007) "An eDocument-based IT Intervention to Support Quality Use of Medicines in a Hospital Environment: Development, Implementation and Evaluation", Proc. Conf. CollECTeR 2007 - 21st CollECTeR E-Commerce Conference, Melbourne, Victoria, December 11-12.

Peacock, D., Lu, N. and Swatman, P.M.C. (2007) "Building a Business Model Framework for Digital Heritage Collections", Proc. Conf. CollECTeR 2007 - 21st CollECTeR E-Commerce Conference, Melbourne, Victoria, December 11-12.

Wilkins, L., Holt, D. and Swatman, P.M.C. (2007) "'Through A Glass Darkly': can theoretical models for technology adoption add value to enterprisewide system implementations?", Proc. Conf. CollECTeR 2007 - 21st CollECTeR E-Commerce Conference, Melbourne, Victoria, December 11-12.

Lu N. and Swatman P.M.C. (2007) "The MobiCert Project: integrating Australian organic primary producers into the grocery supply chain", Proc. Conf. SCMIS 2007 - 5th International Conference on Supply Chain Management and Information Systems, Melbourne, Victoria, December 9-11.

Nguyen, L.T., Swatman, P.M.C. and Fraunholz, B. (2007) "EDMS, ERMS, ECMS or EDRMS: fighting through the acronyms towards a strategy for effective corporate records management", Proc. Conf. ACIS 2007 - 18th Australasian Conference on Information Systems, Toowoomba, Queensland, December 5-7.

Wilkins, L., Holt, D., Swatman, P.M.C. and Chan, E.S.K. (2007) "Implementing Information Management Strategically: an Australian EDRMS case study", Proc. Conf. Bled 2007 - 20th Bled International E-Commerce Conference, Bled, Slovenia, June 4-6.

Calabretto, J-P. and Swatman, P.M.C. (2007) "Towards a Working Document to Support Medication Management", Proc. Conf. HC2007: Challenging Boundaries – 24th Annual Conference of the British Computer Society’s Health Informatics Forum, Harrogate, England, March 19-21.

Chan, E.S.K., Swatman, P.M.C. and Wilkins, L. (2006) "E-Book Technology and its Impact on Libraries", Proc. Conf. CollECTeR 2006 – 19th CollECTeR Workshop on E-Commerce, Adelaide, Australia, Dec 9.

Calabretto, J-P., Swatman, P.M.C. and Warren, J. (2006) "Supporting a Medication Management Model with Digital Documents", Proc. Conf. ACIS 2006 – Australasian Conference on Information Systems, Adelaide, Australia, Dec 6-8

Voigt, C. and Swatman, P. M. C. (2006) "Describing a design pattern: why is it not enough to identify patterns in educational design?", Proc. Conf. ASCILITE 2006 – Australasian Society for Computers in Learning in Tertiary Education, Sydney, Australia, Dec 3-6.

Voigt, C. and Swatman, P.M.C. (2006) “From Surface to Meaningful Collaboration: an activity-theory perspective”, Proc. Conf. E-Society 2006 - 4th IADIS International E-Society Conference, Dublin, Ireland, July 13-16.

Voigt, C. and Swatman, P.M.C. (2006) “Online Case Discussions: tensions in activity systems”, Proc. Conf. ICALT 2006 - 6th IEEE International Conference on Advanced Learning Technologies, Kerkrade, The Netherlands, July 5-7.

Lu, N. and Swatman, P.M.C. (2006) “Mobile Organic Certification (MobiCert): a theoretical foundation for a practical project”, Proc. Conf. ICMB 2006 – 3rd International Conference on Mobile Business, Copenhagen, Denmark, June 26-27.

Wilkins, L. and Swatman, P.M.C. (2006) “Evolutionary Diffusion Theory and the EXDOC Community: greater explanatory power for e-commerce diffusion?”, Proc. Conf. ECIS 2006 – 14th European Conference on Information Systems, Gothenburg, Sweden, June 12-14.

So, K.K.T. and Swatman, P.M.C. (2006) "E-Learning Readiness in the Classroom: a study of Hong Kong primary and secondary teachers", Proc. Conf. CollECTeR Europe 2006 – 5th European CollECTeR Conference on E-Commerce, Basel, Switzerland, June 9-10.

Wilkins, L., Swatman, P.M.C. and Chan, E.S.K. (2006) “E-Book Technology in Libraries: an overview”, Proc. Conf. Bled 2006 – 19th International Bled Conference on E-Commerce, Bled, Slovenia, June 5-7.

Lu, N., Swatman, P.M.C. and Perreau, S.L. (2005) "Sustainable Agriculture Mobile Commerce (SamCom): extending the rural grocery supply chain through M-Commerce" Proc. Conf. Tencon '05 - IEEE International Region 10 Conference, Melbourne, Victoria, November 21-24.

Krueger, C.C. and Swatman, P.M.C. (2005) "The Impact of Internet Technology on the Online Content Sector: value webs in online news and music", Proc. Conf. CollECTeR LatAm 2005 - 3rd CollECTeR Conference on Electronic Commerce for Latin America, Talca, Chile, October 3-5.

Chan, E.S.K. and Swatman, P.M.C. (2005) ‘An Evolving Model for the Offering of E-Business Programs’ Proc. Conf. 'CollECTeR 2005' - 9th CollECTeR E-Commerce Conference, Sydney, Australia, July 13.

Voigt, C. and Swatman, P.M.C. (2005) ‘Instigating Interaction In Electronic Case-Based-Learning (E-CBL)’, Proc. Conf. ‘eSociety 2005’ – 3rd IADIS International Conference on the eSociety, Qawra, Malta, June 27-30.

Lu, N., Swatman, P.M.C. and Daly, P. (2005) ‘Extending the Integrated Grocery Supply Chain: connecting with Australian primary producers via mCommerce’, Proc. Conf. ‘CollECTeR Europe 2005’ – 4th European CollECTeR Conference on E-Commerce, Furtwangen, Germany, June 12-13.

Krueger, C.C. and Swatman, P.M.C. (2005) ‘Evolution of the European Online News and Music Sectors: a comparative descriptive study 2002 – 2004’ Proc. Conf. ‘Bled 2005’ – 18th International Bled Conference on E-Commerce, Bled, Slovenia, June 6-8.

Van der Beek K., Swatman P.M.C. and Krueger C.C. (2005) "Creating Value from Digital Content: eBusiness Model Evolution in online News and Music", Proc. Conf. "HICSS38" - 38th Hawaii International Conference on System Sciences, Hawaii, USA, January 3-6.

Chan E.S.K. and Swatman P.M.C. (2004) "Service Distribution of eBusiness Programs in the Asia-Pacific Region", Proc. Conf. ‘CollECTeR LatAm 2004’ – 2nd Latin American CollECTeR Conference on Electronic Commerce, Santiago, Chile, October 13-15.

Krueger C.C., Swatman P.M.C. and van der Beek K. (2004) “E-Business Models in the Online Music Sector: a survey of 10 European countries", Proc. Conf. ‘WEDELMUSIC 2004’ – 4th International Conference on Web Delivering of Music, Barcelona, Spain, September 13-14.

Chan E.S.K. and Swatman P.M.C. (2004) “Developing Effective Multidisciplinary, Niche-Market Education: a study of eBusiness programs in the Asia-Pacific region”, Proc. Conf. ‘Bled 2004’ – 17th Bled International Electronic Commerce Conference, Bled, Slovenia, June 21-23.

Krüger C.C., van der Beek K. and Swatman P.M.C. (2004) "New and Emerging Business Models for Online News: a survey of 10 European countries", Proc. Conf. ‘Bled 2004’ – 17th Bled International Electronic Commerce Conference, Bled, Slovenia, June 21-23.

Blount, Y., Castleman, T. and Swatman, P.M.C. (2004) "Employee Development strategies in the B2C banking environment: two Australian case studies", Proc. Conf. ‘ECIS 2004’ – 12th European Conference on Information Systems, Turku, Finland, June 14-16.

Wilkins, L., Swatman, P.M.C. and Castleman T. (2004) "Successful Evolution of a Virtual Trading Community: the case of the Australian dairy industry", Proc. Conf. 'IRMA 2004' – 15th Information Management Resources Association Conference, New Orleans, USA, May 23-26.

Chin C.Y.P. and Swatman P.M.C. (2004) "The Virtual Shopping Experience: using virtual presence to motivate on-line shopping", Proc. Conf. ‘CollECTeR 2004’ – 12th CollECTeR Workshop on Electronic Commerce, Adelaide, Australia, May 7-8.

Chan C. and Swatman P.M.C. (2004) "B2B E-Commerce Stages of Growth: the strategic imperatives", Proc. Conf. 'HICSS-37' – 37th Hawaii International Conference on System Sciences, Hawaii, USA, January 5-8.

Shon, T-H, Parker, C.M. and Swatman P.M.C. (2003) ‘Classifying Australian B2B iMarketplaces: An Australian Survey’, Proc. Conf. ‘ACIS’2003’ – 14th Australasian Conference on Information Systems, Perth, Western Australia, November 26-28.

Krueger, C., Lu, N. and Swatman, P.M.C. (2003) ‘Success factors for online music marketing – eTransformation: from the four P’s to the four C’s’, Proc. Conf. ‘CollECTeR LatAm 2003’ – 1st Latin American CollECTeR Conference on Electronic Commerce, Santiago, Chile, September 29-October 1

Fraunholz, B., Chan C., and Swatman P.M.C. (2003) ‘Managing B2B eCommerce: A Project Management Approach’, Proc. Conf. ‘CollECTeR LatAm 2003’ – 1st Latin American CollECTeR Conference on Electronic Commerce, Santiago, Chile, September 29-October 1

Krueger C.C. and Swatman P.M.C. (2003) ‘Who are the Internet Content Providers? Identifying a realistic taxonomy of content providers in the online news sector’, Proc. Conf. ‘I3E 2003’ – 3rd IFIP Conference on eBusiness, eCommerce and eGovernment, Sao Paulo, Brazil, September 22-24

Wilkins, L, Swatman, P.M.C. and Castleman, T. (2003) ‘From Commodity Group To Virtual Trading Community: Rapid Appraisal techniques in a technology management context’, Proc. Conf. ‘PICMET 2003’ – Portland International Conference on Management of Engineering and Technology, Portland, Oregon, USA, July 20-24

Shon, T-H, Parker, C.M. and Swatman, P.M.C. (2003) ‘Characteristics of Australian B2B iMarketplaces’, Proc. Conf. ‘PACIS 2003’ – 7th Pacific-Asia Conference on Information Systems, Adelaide, Australia, July 10-13

Lichtenstein, S. and Swatman, P.M.C. (2003) ‘Efficient Knowledge Management: the employee perspective’, Proc. Conf. ‘PACIS 2003’ – the 7th Pacific-Asia Conference on Information Systems, Adelaide, Australia, July 10-13.

Lichtenstein, S. and Swatman P.M.C. (2003) ‘Narrowing the Gap Between Privacy Policy and Practice: guidelines and framework for integrating online privacy policy with practice’, Proc. Conf. 'CollECTeR Europe 2003' – 2nd European CollECTeR Conference on Electronic Commerce, Galway, Ireland, June 24, 83-96

Wilkins, L., Swatman P.M.C. and Castleman, T. (2003) ‘Governance And Related Competencies in Virtual Environments’, Proc. Conf. ‘ECIS 2003’ – 11th European Conference on Information Systems, Naples, Italy, June 19-21

Lichtenstein S. and Swatman P.M.C. (2003) ‘Sustainable Knowledge Management Systems: Integration, personalisation and contextualisation’, Proc. Conf. ‘ECIS 2003’ – 11th European Conference on Information Systems, Naples, Italy, June 19-21

Blount, Y., Castleman, T. and Swatman P.M.C. (2003) ‘Linking eCommerce and Human Resource Strategies: a case study in a large Australian retail bank’, Proc. Conf. 'Bled'2003' – 16th Bled International Electronic Commerce Conference, Bled, Slovenia, June 9-11

Krueger, C., Swatman, P.M.C. and van der Beek, K. (2003) ‘Business Model Formation within the Online News Market: The Core + Complement Business Model Framework’, Proc. Conf. 'Bled'2003' – 16th Bled International Electronic Commerce Conference, Bled, Slovenia, June 9-11

Lichtenstein, S., Swatman, P.M.C., and Babu, K. (2003) 'Adding Value to Online Privacy for Consumers: Remedying Deficiencies in Online Privacy Policies With an Holistic Approach', Proc. Conf. 'HICSS-36' - 36th Hawaii International Conference on System Sciences, Hawaii, USA, January 6-9

Chan E.S.K. and Swatman P.M.C. (2002) 'Web content and design - a review of eCommerce/eBusiness program sites', Proc. Conf. 'ACIS 2002' - 13th Australasian Conference on Information Systems, Melbourne, Australia, December 4-6.

Unnithan C.R., Swatman P.M.C. and Brooks R.P. (2002) 'Do dot.coms add value: a preliminary study of the market capitalisation of Australian and Indian telecoms and banking sectors', Proc. Conf. 'ACIS 2002' - 13th Australasian Conference on Information Systems, Melbourne, Australia, December 4-6

Lichtenstein, S., Swatman, P.M.C. and Babu, K. (2002) 'Effective Online Privacy Policies', Proc. Conf. 'ACIS 2002' - 13th Australasian Conference on Information Systems, Melbourne, Australia, December 4-6

Blount Y., Castleman T., and Swatman P.M.C. (2002) 'Electronic Commerce, Customer Service and Human Resource Strategies: understanding the issues in an Australian Retail Banking context', Proc. Conf. 'CollECTeR'2002' - 7th Annual CollECTeR Conference on Electronic Commerce, Melbourne, Australia, December 1-2.

Unnithan C. and Swatman P.M.C. (2002) 'Online Banking vs. Bricks & Mortar - or a hybrid model? a preliminary investigation of Australian and Indian banking', Proc. Conf. 'CollECTeR'2002' - 7th Annual CollECTeR Conference on Electronic Commerce, Melbourne, Australia, December 1-2.

Krüger C. and Swatman P.M.C. (2002) 'Online Regional Newspapers: paths to glory or the road to ruin?', Proc. Conf. 'BIT'2002' – 12th Annual Business Information Technology Conference, Manchester, England, November 6-7

Unnithan C.R., Chan E.S.K. and Swatman P.M.C. (2002), 'Applying external solutions to organisational development: eLearning as a platform for internal growth', Proc. Conf. 'I3E'2002' – 2nd IFIP Conference on eCommerce, eBusiness and eGovernment, Lisbon, Portugal, October 7-9 349-363

Wilkins L, Swatman P.M.C. and Castleman T. (2002), '"More than just a transaction": Conceptualising industry-based networks for virtual trading communities', Proc. Conf. 'I3E'2002' – 2nd IFIP Conference on eCommerce, eBusiness and eGovernment, Lisbon, Portugal, October 7-9 539-552

Simon C., Reckmann N. and Swatman P.M.C. (2002) 'Initiating eLearning via Workflow Management', Proc. Conf. 'I3E'2002' – 2nd IFIP Conference on eCommerce, eBusiness and eGovernment, Lisbon, Portugal, October 7-9, 319-334

I am able to provide media comment in the following areas of expertise:

Discipline: Information Systems/Information Technology

• Electronic Documents and Information Management
• All aspects of e-business and e-commerce
• World Wide Web and Internet issues and application
• Information & Communication Technology and its impact on organisations