Associate Professor Gary Howat

CERM Performance Indicators Research projects

• Australian Learning and Teaching Council 2008 Citation for Outstanding Contributions to Student Learning
• 2008 UniSA Quality Teaching Award
• 2007 UniSA Citation for Outstanding Contributions to Student Learning
• Teaching interests: Strategic Management for Leisure & Sport Industries, Leadership in Recreation & Sport

1977 PhD Recreation and Park Management, University of Illinois.

1975 MS Recreation and Park Administration, University of Illinois.

1971 Diploma of Teaching (New Zealand).

1970 Teachers College Diploma, Christchurch, New Zealand.

1969 Dip Phys Ed, University of Otago, New Zealand.

• Associate Professor Gary Howat’s recent research focuses on service quality, satisfaction and customer behaviour in tourism, sport, and leisure contexts.
• In addition, he has obtained grants to examine customer behaviour in tourism, sport and leisure services, including an ARC Collaborative Research Grant.
• Recent tourism research includes grants to evaluate the self-drive tourist experience on the Adelaide-Melbourne touring routes, and a STCRC Tactical Grant to examine Self-drive Tourism in South Australia’s Limestone Coast.
• As Co-director of the CERM PI Project, Dr Howat oversees the annual CERM PI benchmarking process for Australian public aquatic centres, leisure centres and golf courses, and operational management benchmarking for Tennis Australia.
• Dr Howat currently has a supervisory role for five PhD candidates covering topics from wellness tourism to customer retention in leisure and sports organisations.
• In recent years, Dr Howat has served on the editorial panels for ten international peer-reviewed leisure journals, and has also overseen numerous technical reports for industry collaborators.
• Refer to CERM Performance Indicators project web site for details of CERM PI benchmarking process for Australian public aquatic centres, leisure centres and golf courses, and operational management benchmarking for Tennis Australia: http://unisa.edu.au/cermpi/

Voigt, C., Howat, G., & Brown, G. (In review). A Systematic Review of the Concept of Well-Being in Three Leading Leisure Journals. Journal of Leisure Studies (USA).

Murray D.,& Howat, G. (2009). Evaluating the applicability of the enrichment hypothesis to explain women’s participation in rugby. Annals of Leisure Research.

Howat, G., Crilley, G. & McGrath, R. (2008). A focussed service quality, benefits, overall satisfaction and loyalty model for public aquatic centres, Managing Leisure (UK), 13, 1-23.

Lee, L., Howat, G. & Wu, Y. (2008). Individual Differences in the Effects of Emotional Work on Job Satisfaction and Organizational Commitment: The Moderating Effects of locus of Control & Role Identity. Tunghai Management Review, 47-88

Howat, G., & Crilley, G. (2007). Customer service quality, satisfaction, and operational performance: A proposed model for Australian public aquatic centres. Annals of Leisure Research. 10(2), 168-195.

Howat, G., Murray, D., & Crilley, G. (2005). Using performance Measures to Assess Performance of Indoor and Outdoor Aquatic Centres, Journal of the Australian and New Zealand Academy of Management, 11(1), 6-16.

Howat, G., Murray, D., & Crilley, G. (2005). Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia, Managing Leisure (UK) 10, 128-142.

Sifkus, P., Howat, G., & G Crilley, G. (2005). Service quality attributes specific to the performance of officials at an Australian recreation centre. World Leisure Journal, 27(1), 52-64.

Adamson, D., Howat, G., & Murray D. (2004). Perceptions of secondary school girls towards playing rugby union. The ACHPER Healthy Lifestyles Journal, 51(2-3), 28-36.

Howat, G., Crilley, G., Mikilewicz, S., Edgecombe, S., March, H., Murray D., & Bell, B. (2002). Trends in service quality, customer satisfaction and behavioural intentions of Australian aquatic centre customers, 1999-2001. Annals of Leisure Research, 5, 51-64.

Howat, G., & Murray, D. (2002). The role of critical incidents to complement service quality information for a sports and leisure centre. European Sport Management Quarterly, 2(1) 23-46.

Murray, D., & Howat, G. (2002). The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre. Sport Management Review, 5(1), 25-43.

Crilley, G., Murray D., Howat, G., March, H. & Adamson, D. (2002). Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry. Journal of Leisure Property, 2(4), 369-380. (or 149-160?)