Dr Joylene Chia

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Communication Information and New Media

Graduate Diploma in Communication(PR)

Masters in Communication Management- Magill Campus

Bachelor of Public Relations

• Public Relations
• Social capital and Corporate Social Responsibility
• Communication Management
• Relationship Management
• Issues and crisis management

ICA: International Communication Association member

Fellow of PRIA: Inducted in October 2004 for outstanding contribution to Australian PR education. Public Relations Institute of Australia

PRIA National Education Committee member, Chair national accreditation

2005-2006 PRIA National President's Award recipient- in recognition of distinguished service to PRIA

Australian Association of Social Workers- 25 Year membership certificate, accredited supervisor of Singapore University, University of South Australia and Flinders Unviersity of South Australia

Marketing Week Committee Committee member 2000-2003

PhD

Master of Arts (Communication)

Graduate Diploma in Communication (PR)

BASocWK

Group Work Certificate

• Relationship Management
• Changing role of public relations and communication management
• Social Capital: focus on financial institution employees and their role as social capital investors

Book: Chia, J & Synnott, G. 2009. An Introduction to Public Relations. From Theory to Practice, Oxford University Press Melbourne.

Chia, J, 2009. Intercultural interpretations: making public relations education culturally relevant. Journal of University Teaching and Learning Practice. In Press.

Chia, J. 2009. Engaging Communities before an emergency; embedding emergency readiness through social capital investment, Australian Journal of Emergency Management. In Press.

Chia, J. & Peters, M. 2009. Making a Difference. Employees as Social Capital Investors, paper presented at the European Conference on Intellectual Capital, InHolland University of Applied Sciences, The Netherlands, 28-29, April.

Chia, J. & Peters, M. 2009.Social Capital Initiatives: Employees and Communication Managers Leading the Way. Journal of Promotion Management, In Press.

Book Chapter Chia, J & Xavier, R (2009) Financial public relations, in Public Relations Campaigns: An Australian and New Zealand perspective, Oxford University Press, p.128-146.

Chia, J & Peters, M, (2008) Employee engagement in organisations social capital. Does public relations have a role? Asia Pacific Public Relations Journal,2008, December, In Press. .

Chia, J (2008) The Business of Relationships, Asia Pacific Public Relations Journal, 2008. In Press.

Mirandilla, K, Chia, J & Peters (2008) M. Decision Making in the Crisis Cycle: The need for research and better understanding , ANZCA conference Power and Place, Wellington New Zealand, July 2008

Chia, J (2008) Are public relations practitioners embracing communication complexity as relational opportunity? ICA Conference Montreal, Canada, July 21-26

J.Chia, J (2007), The Changing dynamics of relationship management in contemporary public relations practice, presented at the Global Public Relations; The impact of Globalization on Public Relations, conference, 6-8 July, Lake Bled, Slovenia.

Chia. J (2006), Inter-cultural contexts: A Public Relations Educator's Perspective. Presented at the European Public Relations Research Conference, Carlisle, United Kingdom, September 8, 2006.

Chia, J (2006) Measuring the immeasurable, PRism online journal, Vol. 4 (2). http://praxis.massey.ac.nz/evaluation.html, for PRism Special Edition on Measurement and Evaluation.

Chia, J (2005) Is trust a necessary component of relationship management? Journal of Communication Management, Volume 9, no, 3.

2004. Refereed Journal article

Chia(2004): Do you need more than trust in managing relationships? International Conference on Trust, Communication and Culture, Communication in the Age of Suspicion. Organised by the Centre for Public Communication Research, Bournemouth University, United Kingdom, February 20-21, 2004.

Chia, J (2004) Australian Journalism Review.Website Challenges extending parameters of relationship management. Vol, 26, NO.2. pp.87-98

Chia, J (2003) Title of Presentation: Managing Clients online and through traditional media. 2nd International Conference on Multimedia and ICTs in Education. Advances in Technology-Based Education, toward a Knowledge-Based Society. Conference proceedings. Badajoz, Spain, 3-6, December 2003.

Chia, J (2003) The Widening Gap of Consultant-Client relationships. 2003 ANZCA Conference 9-11 July, Brisbane, Australia

Chia, J (2001-2002) Extreme PR Conference/Whistler/ Canada, 2001 CPRS National Conference - June 23-25, Emails, Educators, Practitioners and changing professional paradigms Published in the Asia Pacific Media Educator, No.12/13 (December 2002).

Chia, J (2000-2001) Conference paper, PRIA National Conference Melbourne, November 14, 2000 Title of Presentation:Online Relationship Management. Is it a reality for Public Relations Practitioners? Published in the Asia Pacific Journal, Vol 3, No. 1 Summer 2001.

Chia, J (1998-1999): Conference paper presented October 1998 at the PRIA Educators Conference, Marriott Hotel, Challenges for Public Relations Educators in a Global Communications Environment. Published in Asia Pacific Journal, Vol 1, No. 2, Winter 1999.

I am able to provide media comment in the following areas of expertise:

Discipline: Public Relations

• Contemporary PR management
• PR and the Internet