Ms Susan Mikilewicz

My role as Corporate Planning Performance Project Officer will help to identify institutional information required to support the University's strategic priorities.

For five years (2004 to 2008) I held the position of Senior Evaluation Analyst within PAS. My duties included the administration, analysis and reporting of the Student Experiences Questionnaire (SEQ), Transnational SEQ, the Australasian Survey of Student Engaement (AUSSE) and Australian Graduate Survey (AGS).

From 1999 to 2003 I worked as a research assistant in the Centre for Environmental and Recreation Management Performance Indicators (CERM PI) group based at Mawson Lakes campus. My areas of research included the benchmarking of service quality issues and development of performance indicators within the fields of recreation, tourism and higher education research. I was involved in several applied research projects assisting industry practitioners to develop strategic directions and improve day-to-day operations.

Planning and Assurance Services

Institutional Analytics Team

CERM PI

Australasian Association of Institutional Research

1999-2000 Bachelor of Applied Science (Honours) Recreation Planning and Management, University of South Australia

1996-1998 Bachelor of Applied Science (Recreation Planning and Management), University of South Australia.

• Development of performance indicators (sport, leisure, tourism management, higher education)
• Service quality in higher education, leisure and tourism
• Benchmarking of services and organisational issues
• Children's perceptions of service quality relating to recreational pursuits

Howat G, Crilley G, Mikilewicz S, Edgecombe S, March H, Murray D & Bell B. “What Austtralian Aquatic Centre Customers really say about Service Quality: 1999-2001”, Parks & Leisure Australia (in press).

Mikilewicz, S., (2000) "Are children customers? Identifying attributes of service quality for children attending residential outdoor centres", Thesis for B App Sc (Recreation Planning & Management) (First Class Honours), School of Environmental & Recreation Management, University of South Australia.

Mikilewicz S, Crilley C & Hogan R. (1999) “Developing performance indicators for the key operational areas of outdoor centres (Residential): Phase One”, in Parks and Leisure Australia Proceedings of the 2nd National Conference, ‘Blending a Nation’, Adelaide, 27-29 September 1999.

Mikilewicz S, Crilley C & Hogan, R. (1999) “Performance Indicators for Outdoor Centres (Residential): A CERM PI® Applied Research Project”, in ORCA Conference Proceedings, Adelaide, 22-24 October 1999.