Mrs Alejandra Pinero de Plaza

She is responsible for undertaking the compliance and administrative duties that support the delivery of established quality assurance frameworks that govern transnational program development and delivery, and the establishment of partnerships for articulation and student exchange at the University of South Australia.

She provides assistance to monitor, review and implement change to improve the quality and integrity of processes and procedures used in the assessment and approval of transnational programs, and provide assistance in the record management of transnational program agreements and documentation. She also provides assistance in the maintenance of the articulation and student exchange quality frameworks within UniSA International.

Her role responsabilities: Quality Review and Compliance: Coordinate the annual ISO 9001 certification review process for the transnational quality framework. Assist Planning and Assurance Services with the annual internal audit of the transnational quality framework. Coordinate identified projects for UI and the University related to continuous improvement in transnational quality systems on a University-wide basis. Serve as the Executive Officer for the Transnational Management Group. Serve from time to time as one of the UI nominees on University and UI working groups supporting quality systems in transnational program development and administration.

Systems and Processes: Ensure quality systems, databases, processes, records and website is maintained in relation to the transnational quality framework. Assist with the maintenance of records for the articulation and student exchange quality frameworks. Liaise with divisional, school and central unit staff in the maintenance and review of all quality systems related to transnational program development quality frameworks. Ensure that all transnational program information, agreements and related information are recorded, stored, updated and centrally accessible. Assist with the review and evaluation of the efficiency and effectiveness of relevant quality systems and procedures, identify areas for improvement and implement as required.

Customer Service: Maintain and update the records management system and public information, including web-based information in respect to changes to legislation, regulations, policies, business processes etc and disseminate relevant information to stakeholders regarding these as they impact on transnational programs or formal agreements. In conjunction with relevant University staff, assist with the provision of training as appropriate to users of all aspects of UniSA’s transnational quality management systems. Provide support to both academic and administrative staff involved in the development of transnational programs. Develop and maintain relationships with relevant stakeholders throughout the University.

Alejandra Pinero de Plaza supports the management of the Transnational Quality Framework to ensure the Coursework Program Approval Process continually and consistently satisfies the requirements of the Academic Policy and Program Review Committee (APPRC).

Her professional profile values diversity, and fosters innovation. To liaise with internal University clients; negotiate with external suppliers to ensure products and services are delivered on time and to specification; and continue to progress current projects are activities that she has been doing for the university.

She has excellent research and analytical skills. Most of her experiences include: analysing data; planning, scheduling, tracking and reporting to ensure efficient and effective achievement of planned outcomes; marketing and problem-solving; reviewing, coordinating and supporting Public Relations activities and electronic resources (website, databases and electronic documents); providing detailed advice and consultation about diverse matters (ISO-9001).

Skills Summary: 1. Presentation competences. 2. Research, analytical and problem solving skills. 3. Computer skills to develop publications, products and services. 4. Organisational skills to work independently or as part of a team. 5. Cross-cultural communication, negotiation and motivation skills. 6. Tertiary qualifications in communication, knowledge and experience with: media, events, corporative image, marketing, public opinion, public relation, branding and advertising.

Abilities: 1. Being innovative and creative. 2. Developing new ideas and methods. 3. Working easily with, or around, others. 4. Helping others to achieve their potential or overcome problems. 5. Developing people through teaching, coaching, training or mentoring. 6. Willing to learn. 7. Diagnosing and solving complex problems. 8. Influencing, persuading or encouraging others. 9. Collecting, collating and analysing data. 10. Carrying out in-depth research and study. 11. Being friendly and enthusiastic.

“Communication’s Award to the Excellence: “Dr Humberto Fernandez Moran”. 2006

Recognition to the work: Publishing scientific information at national level. QUIMBIOTEC.2006

Award of 'Honour and Merit'. Council of Guaicaipuro - Venezuela. 2005

Council Award: “Aristides Bastidas” in Scientific Journalism and Institutional communication.2004.

• Conferences participation:
• 1. General Coordinator of: First Scientific Publishing Course. IVIC - CEA. 2005 – 2006
• 2. Teacher of Scientific Humanism: Scientific Publishing. Second Semester 2005 - 2006
• 3. Speaker: Public Perception and Education about Modern Biotechnology in Venezuela. UNEP - United Nations Environment Programme -http://www.unep.org/ - GEF http://www.undp.org/gef/05/ - MARN - PNUMA - FMAM.
• 4. Teacher: Strategic Communications. Pedagogical University Experimental Liberator (UPEL) 2006.

CONFERENCES PARTICIPATION 1. General Coordinator and speaker of First Scientific Publishing Course. IVIC - CEA. 2005 – 2006 http://www.ivic.ve/bitacora/index.php?mod=articulo.php&id=145 http://www.ivic.ve/bitacora/index.php?mod=articulo.php&id=86 2. Lecturer of Scientific Humanism: Scientific Publishing. Second Semester 2005 - 2006 3. Speaker: Public Perception and Education about Modern Biotechnology in Venezuela. UNEP - United Nations Environment Programme - http://www.unep.org/ GEF http://www.undp.org/gef/05/ - MARN - PNUMA - FMAM. 4. Lecturer: Strategic Communications. Pedagogical University Experimental Liberator -2006