Dr Joanna Crossman |
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| Position: | Lecturer - Business Communication ESL |
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| Division/Portfolio: | Division of Business | |
| School/Unit: | School of Management | |
| Campus: | City West Campus | |
| Office: | EM4-32 | |
| Telephone: | +61 8 830 29114 | |
| Fax: | +61 8 830 20512 | |
| Email: | joanna_dot_crossman_at_unisa_dot_edu_dot_au | |
| URL for Business Card: | http://people.unisa.edu.au/joanna.crossman | |
Joanna has been a passionate international educator for 25 years having worked in Norway, the UK, The Middle East and East Malyasia.
She has held a number of teaching and management positions in areas of teaching and learning, educational quality assurance and TEFL
Teaching interests
- Intercultural Communication, emotions and relationships in organisations, spirituality in secular organisations.
I teach the following courses
| COMM 1054 | Managing Communication in Business |
| COMM 1054 | Managing Communication in Business |
Professional associations
Member and reviewer. HERDSA (Higher Education Research and Development Society of Australasia)
Member of IEAA (International Education Association of Australia)
Member, secretary and reviewer of the Executive Editorial Committee for TESOL in Context.
Member and reviewer of PERA - Pacific Employer Relations Association
Reviewer for Academy of Management and JCMC
Co-editor of Journal of International Education in Business (JIEB)
International Education in Business Research Group (IEBG)Chair
Qualifications
EdD Doctor of Education (Flinders University)
MEd Master of Education (Curriculum Development)
PGCE Postgraduate Certificate of Education (History and English)
Diploma of Teaching English as a Foreign Language
Diploma of Nursery Education
Bachelor of Arts(Hons)(Anthropology and History)
Diploma in Higher Education
Research interests
- Intercultural communication, International Education, Innovative Assessment and Learning, Globalisation and Internationalisation in work and learning contexts, Emotions in work and learning, secular spirituality in Education and organisations, Grounded Theory.
- Chair of the International Education in Business Research Group (IEBG).
- Joanna supervises 7 PHD candidates.
Research publications
Books
Crossman, J, Bordia, S & Krenus, B 2010 (forthcoming) Business Communication for the Global Age, McGraw-Hill, Sydney.
Bretag, T., Crossman, J and Bordia, S. 2008. Communication Skills, McGraw-Hill, Sydney.
Bretag, T., Crossman, J and Bordia, S. 2007. Communication Skills for International Students in Business, McGraw-Hill, Sydney.
Refereed Journal Articles
Hatzinikolakis, J & Crossman J 2010 'Are business academics in Australia experiencing emotional labour? A call for empirical research', Journal of Management and Organization, 16(3) (Forthcoming). B Rating
Crossman, J 2009, 'Academic perspectives on developing international and cultural leadership through experiential learning', International Journal of Business Research, 9(4), pp.223-232.
Crossman, J & Clarke M (2009)International experience and graduate employability: Stakeholder perceptions on the connection, Higher Education,DOI 10.1007/s10734-009-9268-z A Rating
Leong, J & Crossman J 2009 (April) ‘What nursing managers need to know: Role-transition for newly qualified nurses in Singapore’, Singapore Nursing Journal, 36(2),28-34.
Crossman J (2008), A “Different Way”: Student Perspectives on International and Cultural Learning, Employment Relations Record, 8(2), pp. 34-46.
Ahmed, R & Crossman, J 2008 "Significance of Employability Factors: Bangladesh Perspectives", Journal of Bangladesh Studies, 10(1), 61-66.
Crossman, J. & Bordia S. (2008)Emerging Issues in International Education in Business Contexts, Journal of International Education in Business, 1(1), pp. 2-14.
Crossman J, Liu Y & Tang, J (2008) Sharing spaces. Perceptions of university teaching and learning in China and Australia and its relation to western educational literature. Tesol in Context, 17(2), pp 21-28.
Crossman, J 2007 'The spirit of Business. Spiritualising otherwise secular work and learning contexts', International Employment Relations Review, Vol. 13 No. 2, pp. 1-10. B rating (ABDC).
Crossman, J. 2007. The role of relationships and emotions in student perceptions of learning and assessment. Higher Education and Research Development, 26 (3), pp 313-327. A* Rating
Crossman, J. 2005. Work and Learning. The implications for transnational distance learners,International Education Journal, 6 (1), pp 18-29. B Rating
Crossman, J. 2004. Factors influencing the assessment perceptions of training teachers, International Education Journal, 5(4), 582-590. B Rating
Crossman, J. 2003. Secular spiritual development in education from international and global perspectives, Oxford Review of Education, 29(4), p503-520. A* Rating
Book Reviews
Crossman, J. 2005. Grammar in Use by Raymond Murphy. Tesol in Context 15(1) pp 19-20.
Chapters of Books
Crossman, J 2009 Breaking the silence: Exploring spirituality in secular professional education in Australia. In P. Willis, S. McKenzie and R. Harris. Rethinking Work and Learning: Adult and Vocational Education for Social Sustainability. Springer: Dordrecht, The Netherlands.
Peer reviewed conference papers
Crossman J & Bordia S 2009 'Designing an intercultural online communication project in management Education: The benefit of hindsight", 23rd Annual Australian and New Zealand Academy of Management (ANZAM) conference, Melbourne (forthcoming).
Crossman, J 2009 'Stakeholder perceptions in designing experiential online learning to develop intercultural competence amongst business students', Rethinking the workforce development challenge - crisis and uncertainties, Proceedings of the 9th Annual Conference of the Pacific Employment Relations Association, Pacific Employment Relations Association Conference. Stamford Grand Hotel, Glenelg, Adelaide, 17-20 November 2009. pp.101-109.
Noma, H & Crossman J 2009 'Analogue and digital mindsets: Some implications for managers in culturally diverse workplaces', Rethinking the workforce development challenge - crisis and uncertainties, Proceedings of the 9th Annual Conference of the Pacific Employment Relations Association, Pacific Employment Relations Association Conference. Stamford Grand Hotel, Glenelg, Adelaide, 17-20 November 2009.
Crossman, J & O'Connor C (In press) 'Computer mediated communication as a means of developing intercultural expertise', 8th PERA Academic Conference, November 19-22 2008, Emerging trends in Employment relations, Ballarat, Victoria.
Crossman, J 2008. 'International and cultural leadership. Employer perspectives and the implications for planning a univesity Business curriculum'.Paper presented at the 7th annual conference of the Pacific Employer Relations Association. 14-16 November 2007, Regional, National, Global. Emerging issues in employment relations. Caloundra, Queensland.
Crossman, J. 2007. 'Taking care of spiritual business. Discussing the role of spirituality in secular business and learning organisations'. Emerging Issues in Employment Relations: Proceedings of the 6th Annual Conference of the Pacific Employment Relations Association, Pacific Employment Relations Association Conference. Adelaide, 15-17 November 2006, pp.101-109.
Crossman, J. 2006. Breaking the silence: Is the time ripe for discussing spirituality in secular professional education in Australia? Adult and Vocational and Social Sustainability (AVESS). Hawke Research Institute for Sustainable Societies, Research Centre for Education, Equity and Work, University of South Australia. Adelaide, April 26-28.
Other publications
Crossman, J. December 2005. Strangers and bedfellows. The relationship between the commercialisation of Australian universities and international education. HERDSA News, 25(3)
Harris, H. and Crossman, J. 2005. Getting Up-Close and Personal. The Implications Of Addressing Spirituality In University Teaching And Learning For Faculty And Professional Developers, GIG working paper, November. Retrieved 14 August 2007 from http://www.unisa.edu.au/hawkeinstitute/gig/projects/trad-virtues.asp
Crossman, J & Bordia S 2009 'Using student diversity to internationalise a Business communication project in the Netherlands and Australia, Australian International Education Conference (AIEC), Pre conference workshop, Using Student Diversity to Internationalise the Curriculum", Sydney Convention and Exhibition Centre, 13-16 October.
Community Service
| Organisation Name: | TESOL in Context |
| Level of involvement: | Reviewer and executive committee member |
| Organisation Name: | AVESS, Hawke Institute, University of South Australia. |
Research Degree Supervisor
Joanna's research and publication interests include; International Education, Intercultural Communication, Emotions in learning and work, spirituality in secular education contexts.Joanna also supervised the following successful PHD thesis;
Louise Reynolds
Beyond the Front Line: An Interpretive Ethnography of an Ambulance Service. August 2008.
Research candidates supervised by Joanna Crossman;
Rubina Islam Ahmed (Dr Joanna Crossman)
Emergence of business education through private universities in Bangledesh: An exploration of the implications of employee performance in the banking sector.
Johanna Shie Munn (Dr Sarbari Bordia & Dr Joanna Crossman)
Learning mechanisms and the development of dynamic capabilities. A cross-cultural study between Malaysia and Australia.
Yee Mun Jessica Leong - IGSB (Dr Joanna Crossman)
A role-transition study of newly qualified nurses in Singapore
Hiroko Nomo (Dr Joanna Crossman)
Impact of mindsets on intercultural communication and creativity: Japanese subsidiaries in Australia
Richard McGrath (Dr Joanna Crossman & Dr Gary Crilley).
Understanding Australian local government community recreation provision for people with a disability.
Mr John Hatzinikolakis (Dr Joanna Crossman)
Who really cares? Emotional labor in Australian university business education
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