Professor Mile Terziovski 

Personal Assistant: +61 8 8302 0958: School Executive Officer: +61 8 8302 9091

Milé Terziovski is currently the Head of the International Graduate School of Business, at the University of South Australia (UniSA), and holds a tenured Professorial Chair in Strategy and Innovation. He is also a regular Visiting Professor in the Centre for Innovation at the University of Versailles, in France. He joined UniSA in July 2010 from the University of Melbourne, where he was an Associate Professor and Executive Director of the Centre for Global Innovation and Entrepreneurship over a period of 10 years. Professor Terziovski has also worked at Monash University as a Senior Lecturer for 4 years and returned to the University of Melbourne in 2000. Prior to his Academic career, he held several management positions within the Rio Tinto Group over a period of 16 years. He left Rio in 1991 to undertake PhD research at the Melbourne Business School. The Australian Research Council (ARC) and the Department of Innovation Industry Science and Research (DIISR) have primarily funded his research. Professor Terziovski has collaborated with universities from several EU member countries and the US for the execution of these projects. His work has been featured in a variety of academic outlets including a book published by Imperial College Press, London, on Building Innovation Capability in Organisations. He has published in the prestigious Journal of Operations Management (JOM) where he won a best paper award, and most recently, he published a single-authored article in the highly prestigious Strategic Management Journal (SMJ). He is also the recipient of two Best paper awards from the US Academy of Management, and was nominated for an all-academy international best paper award. Professor Terziovski has consulted to a diverse group of companies both large and small, including Motorola, Dow Chemical, Ford Australia, PETRONAS in Malaysia, and companies in France: Merck, IBM, Xerox, and La Poste. He has served on the Advisory Council for e-Commerce, Innovation and Entrepreneurship, established by the former President of the Republic of Macedonia, Mr Boris Trajkovski. Professor Terziovski is an immediate past Deputy Chair of the Academic Board, at the Australian Institute of Management in Melbourne. Professor Terziovski holds a BEng with Honours and MEng with Honours from the University of Wollongong, an MBA from RMIT University, a Post Graduate Diploma in Management (HRM) from Newcastle University and a PhD in Strategy and Innovation from the Melbourne Business School, the University of Melbourne.

Milé Terziovski’s CV

• Operations Management
• Managing Entrepreneurship and Innovation
• Managing Quality and Business Process Improvement
• Strategic Management

Member of the Institute for Supply Chain Management (US)(2009-present)

Executive Member, Operations Division, Academy of Management (US) (2007-present)

Deputy Chair, Academic Board, Australian Institute of Management (2006-2010)

Fellow, Australian Organisation for Quality (Vic) (FAOQ)

Fellow, Australian Institute of Management(FAIM)

Executive Member, Quality Society of Australia (1998 - 2000)

Member of the Joint Management Standards Coordination Group, Standards Australia (1998 - 1999)

Executive Member of the Audit Handbook Committee, Standards Australia (1999)

Member, Australian Institute of Management (AIM) (1992 - 2005)

Doctor of Philosophy, Melbourne Business School, The University of Melbourne. Thesis Topic: The Relationship Between Quality Management Strategies and Organisational Performance in Australian Manufacturing Firms, 1997

Master of Business Administration, RMIT University,1990

Postgraduate Diploma in Human Resources Management, University of Newcastle,1989

Master of Engineering (Hons) by Research, University of Wollongong. Thesis Topic: On the Mathematical Modelling and Operation of Air Blasters,1988

Bachelor of Engineering (Hons), University of Wollongong,1982

• Formulation and Implementation of Operations Strategy - Resource Based View
• Innovation Capability
• Small and medium Enterprise (SME) Innovation and Entrepreneurship
• TQM, ISO 9000 and ISO 14000 certification and their impact on Business Performance
• Six Sigma Quality
• Business Process Reengineering and Lean Process Improvement
• Sustainable Innovation

TERZIOVSKI, M. – Innovation Practice and its Performance Implications in Small to Medium Enterprises (SMEs): A Resource-Based View, Strategic Management Journal, Vol. 31, No. 8, August 2010 (A* Journal).

Terziovski, M. (2007) Building Innovation Capability in Organisations: An International Cross-Case Perspective, Imperial College Press, London: +254 pp.

Terziovski, M. (1998) Demystifying the Quality Confusion: Empirical Evidence and Lessons Learned, Consensus Books-Standards Australia, Sydney: +380 pp.

Terziovski, M. (2009)(Editor), Energizing Management through Global Innovation and Entrepreneurship Research and Practice, Routledge Taylor & Francis, New York: +206 pp.

Terziovski, M. (1998)(Editor), Relevant Research in Quality Management: An International Perspective, Consensus Books-Standards Australia, Sydney: +284 pp.

TERZIOVSKI, M., & HERMEL, P. – The Role of Quality Management Practice in the Performance of Integrated Supply Chains: A Multiple Cross-Case Analysis, Special Issue, Quality Management Journal, Vol 18, No 2, 2011

FENG, M., TERZIOVSKI, M., & SAMSON, D. – Relationship of ISO 9001:2000 quality system certification with operational and business performance: A survey in Australian and New Zealand based manufacturing and service companies. Journal of Manufacturing Technology Management, Volume 19 Issue 1, 2008.

NOUSALA, S., IFANDUDOUS. P., TERZIOVSKI, M., & CHAPMAN, R. – Process Improvement and ICTs in Australian SMEs: a selection and implementation framework, Journal of Production, Planning and Control (PPC), Volume 19, Issue 8, December 2008, pp.735-753.

POWER, D., & TERZIOVSKI, M. – Quality Audit Roles and Skills: Perceptions of Non-Financial Auditors and Their Clients. Journal of Operations Management. Vol.25, pp.126-147 (2007)(A* Journal).

SINGH,T., PATHAK, R.D., KAZMI, A., SHARMA, B., & TERZIOVSKI, M. An Empirical Study of Small Business Organisations in Fiji using a competency-based framework. South Asian Journal of Management, Volume 14 (2), April – June, 2007.

TERZIOVSKI, M., & POWER, D. – The Contribution of ISO 9000 Certification to Improved Business Performance: A Continuous Improvement Approach. International Journal of Quality and Reliability Management. 24(2) (2007).

DELRIO, V., & TERZIOVSKI, M. – High Profile Crisis Management in Australian and New Zealand Organisations. Asia Pacific Public Relations Journal. Vol. 7 (2006).

BEVERLAND, M., CHING LIM, E., MORRISON, M., & TERZIOVSKI, M.– In-Store Music and Consumer-Brand Relationships: Relational Transformation. Journal of Business Research. Vol. 59: pp.982-989 (2006) (A Journal).

TERZIOVSKI, M. – Quality Management Practices and Their Relationship with Customer Satisfaction and Productivity Improvement. Journal of Management Research. Vol. 29, No. 7: pp. 414-424 (2006).

TERZIOVSKI, M., & MORGAN, J. – Management Practices and Strategies to Accelerate the Innovation Cycle in the Biotechnology Industry. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 26: pp. 545-552 (2006)(A Journal).

POWER, D., & TERZIOVSKI, M. The Process, Practice and Outcomes of Non-Financial Auditing: Five Australian Case Studies. The International Journal of Manufacturing Technology and Management. 7(1): pp.52-82 (2005).

GLOET, M., & TERZIOVSKI, M. – Exploring the Relationship Between Knowledge Management Practices and Innovation Performance. Journal of Manufacturing Technology Management. l5(5): pp.402-409 (2004).

MORGAN, J., & TERZIOVSKI, M. – New Drug Development: The Importance of a Global Strategic Management Approach. European Association of Pharma Biotechnology. 6, Nov: pp. 28-30 (2004).

ALEXOPOULOS, A., COULTHARD, M., & TERZIOVSKI, M. Overcoming the Barriers to East West Trade: Export Success Factors of Entrepreneurial Australian Record Companies. Journal of Enterprising Culture. 12(3): pp.211-223 (2004).

TERZIOVSKI, M. – Differentiators between High and Low Performing Manufacturing Firms. International Journal of Manufacturing Technology and Management. 4(5): pp.336-371 (2003).

TERZIOVSKI, M. – The Relationship Between Networking Practices and Business Excellence: A Study of Small to Medium Enterprises (SMEs). International Journal of Business Performance Management. 7(2): pp.1-17 (2003) (Won best paper at the MAAOE Conference in Scotland).

TERZIOVSKI, M., FITZPATRICK, P., & O’NEILL, P. - Best Predictors of Successful Business Process Re-engineering (BPR) in Financial Services. International Journal of Production Economics. 84(1): pp. 35-50 (2003) (A Journal).

SOHAL, A., TERZIOVSKI, M., & ZUTSHI, A. – Work Teams at Varian Australia: A Case Study. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 23(4): pp. 349-357 (2003) (A Journal).

GERALIS, M., & TERZIOVSKI, M. – Quantitative Analysis of the Relationship Between Empowerment Practices and Service Quality Outcomes. Total Quality Management. 14 (1): pp. 45-62 (2003).

TERZIOVSKI, M., POWER, D., & SOHAL, A. – The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operations Research. 146(3): pp.580-596 (2003) (Nominated for Best Paper by the US Academy of Management, a first-class journal in the field)(A Journal).

TERZIOVSKI, M. – Achieving Performance Excellence Through an Integrated Strategy of Radical Innovation and Continuous Improvement. International Journal of Business Performance Management. 6(2): pp. 5-14 (2002).

TERZIOVSKI, M., SOHAL, A., & HOWELL, A. – Best Practice in Product Innovation at Varian Australia. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 22: pp. 561-569 (2002)(A Journal).

TERZIOVSKI, M., POWER, D., & SOHAL, A. – From Conformance to Performance Auditing and Continuous Improvement: Empirical Evidence. International Journal of Business Performance Management. 4(1): pp.1-23 (2002).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Supply Chain Management in Australian Manufacturing – Two Case Studies. Computers and Industrial Engineering. 43: pp. 97-109 (2002) (30%), C1. (In the top five requested articles between 2002 and 2004 with 1071 requests)(A Journal).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Integrated Supply Chain Management and B2B E-Commerce Practices in Australia – A Retailer’s Perspective in Implementing the EAN System. International Journal of Business Performance Management. 4 (2/3/4): pp. 218-230 (2002).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Integrated Supply Chain Management from the Wholesaler’s Perspective: Two Australian Case Studies. International Journal of Physical Distribution & Logistics Management. 32(1&2): pp. 96-109 (2002).

DEAN, A., & TERZIOVSKI, M. – Quality Practices and Customer/Supplier Management in Australian Service Organisations. Total Quality Management. 12(5): pp. 611-621 (2001).

MORRISON, M., & TERZIOVSKI, M. – Quality Management Practices and the Link to Potential Learning Outcomes within the Australian Retail Sector. The Learning Organisation: An International Journal. 8(2): pp. 176-185 (2001).

TERZIOVSKI, M., HOWELL, A., SOHAL, A., & MORRISON, M. – Establishing Mutual Dependence Between TQM and the Learning Organisation: A Multiple Case Study Analysis. The Learning Organisation: An International Journal. 7 (1): pp. 23-31 (2000).

TERZIOVSKI, M., & SOHAL, A. – The Adoption of Continuous Improvement and Innovation Strategies in Australian Manufacturing Firms. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 20(8): pp. 539-550 (2000)(A Journal).

SOHAL, A., & TERZIOVSKI, M. – Total Quality Management in Australia: Factors Critical to Success. International Journal of Quality and Reliability Management. 17(2): pp.158-167 (2000).

TERZIOVSKI, M., &SAMSON, D. – The Effects of Company Size on the Relationship Between TQM and Organisational Performance. The International Review of Organisational Improvement. 12(2): pp. 144-148 (2000).

SAMSON, D., & TERZIOVSKI, M. – The Relationship between Total Quality Management Practices and Operational Performance. Journal of Operations Management. 17(4): pp. 393-409 (1999) (1999 Best Paper Award – in the top two most requested articles in the past five years)(A* Journal).

TERZIOVSKI, M., SOHAL, A., & MOSS, S. – Longitudinal Analysis of Quality Management Practices in Australian Organisations. Total Quality Management Journal. 10(6): pp. 915-926 (1999).

TERZIOVSKI, M., & DEAN, A. – Best Predictors of Quality Performance in Australian Service Organisations. Managing Service Quality. 8(5): pp. 359-366 (1998).

TERZIOVSKI, M., & SAMSON, D. – The Link between TQM Practice and Organisational Performance. International Journal of Quality and Reliability Management. 16(3): pp. 226-237 (1998).

BROOKSHAW, T., & TERZIOVSKI, M. – The Relationship between Strategic Purchasing and Customer Satisfaction. Benchmarking for Quality Management. 4 (4): pp. 244-258 (1997).

TERZIOVSKI, M., SAMSON, D., & DOW, D. – The Business Value of Quality Systems Certification: Evidence from Australia and New Zealand. Journal of Operations Management. 15(1): pp. 1-18 (1997)(A* Journal).

BEAUMONT, N., SOHAL, A., & TERZIOVSKI, M. – Quality Management Practices in the Australian Service and Manufacturing Industries. International Journal of Quality and Reliability Management. 14(8): pp. 814-833 (1997).

TERZIOVSKI, M., SOHAL, A., & SAMSON, D. – Best Practice Implementation of TQM in Manufacturing and Service. Total Quality Management. 7(5): pp. 459-481 (1996).

TERZIOVSKI, M., SAMSON, D., & DOW, D. – The Impact of ISO 9000 Certification on Customer Satisfaction. Asia Pacific Journal of Quality Management. 4 (2): pp. 66-68 (1995).

TERZIOVSKI, M., & SAMSON, D. – Quality-Based Vision for the Australian Manufacturing Sector. Asia Pacific Journal of Quality Management. 2(3): pp. 10-29 (1993).

TERZIOVSKI, M., & ARNOLD, P.C. – Mathematical Modeling of the Effective Sizing and Placement of Air Blasters. International Journal of Bulk Solids Handling. 10(2): pp. 181-199 (1990).

KARKAR, N. & TERZIOVSKI, M. – Building Innovation Capability in the Services, LAREQUOI, ed. Professor Philippe Hermel, The University of Versailles-St Quentin, France.

TERZIOVSKI, M., & HERMEL, P. – Developing supply chain excellence through strategic quality management, The Theories and Practices of Organisational Excellence: New Perspectives, (Ed) Kevin Foley and Philippe Hermel, SAI Global, 2008.

CORBELL, P., & TERZIOVSKI, M. Organizational excellence, knowledge, and the theory of the firm: To What Extent Can We Build on the Knowledge-Based View of the Firm? The Theories and Practices of Organisational Excellence: New Perspectives, (Ed) Kevin Foley and Philippe Hermel, SAI Global, 2008, Chapter 7.

TERZIOVSKI, M. – Global Collaborative Environments for Manufacturing Innovation, IMS Vision Forum 2006, eds. C. Byung-Wook & D. Nagy, Cheong-Moon-Gak Publishers, Korea: pp. 1-212.

TERZIOVSKI, M., & LANDAU, J. – Comparison of Innovation, Quality and Entrepreneurial Practices, in SMEs and Large Companies using the Australian Business Excellence Framework, 2007.

TERZIOVSKI, M., & THOMPSON, G. – Innovation Leadership Practices and Their Relationship to Customer Satisfaction and Productivity Improvement, in INSEAD, (Vol 2), eds. L.N. Van Wassenhove, A. DeMeyer, E.Yucesan, E.D. Gunes, & L.Muyldermans, France: pp.299-307 (2004).

TERZIOVSKI, M. – Accelerating New Product Development (NPD) Cycle Time Using Concurrent Engineering, in Other Advanced Approaches in Concurrent Engineering, (Vol. 2), eds. R.J. Goncalves, M.Tseng, & R Jiao, A.A. Balkema Publishers, Portugal (2003).

MARTIN, S., COLLADO, A., KIRCHOFF, U., WOLF, C., WALL, B., & TERZIOVSKI, M. – Methodology for the Improvement of Working Processes in SMEs Through the Introduction of Intelligent Manufacturing System Solutions, in Other Advanced Approaches in Concurrent Engineering (Vol. 2), eds. R.J. Goncalves, M.Tseng, & R Jiao, A.A. Balkema Publisher, Portugal (2003).

SAMSON, D., MAGUIRE, C., & TERZIOVSKI, M. – Introduction to E-Business, in E-Business Value Creations for Management, ed. D. Samson, McGraw-Hill, Australia: pp.1-23 (2003).

SAMSON, D., MAGUIRE, C., & TERZIOVSKI, M. – E-business and Organisational Strategy, in E-Business Value Creations for Management, ed. D. Samson, McGraw-Hill, Australia: pp.24-37 (2003).

TERZIOVSKI, M., & SOHAL, A. – Critical Success Factors for Sustainable Continuous Improvement, in Managing Operations Networks, Eds. E. Bartezzaghi, R. Filipini, G. Spina, & A. Vinelli, SGE Ditoriali Padova, European Operations Management Association, Padova: pp.845-849 (1999).

TERZIOVSKI, M., SOHAL, A., & POWER, D. –The Effect of the Non-Financial Auditor and the Audit Process on Business Performance, in ISO 9000 and Total Quality Management: Change for The Better, ed. S. Ho, Baptist University, Hong Kong: pp. 299-306 (1999).

TERZIOVSKI, M. – Best Predictors of High Performance Quality Organisations: Evidence from Australia and New Zealand, in Management Change, ed. G. Griffin, McMillan Publishing Company, Melbourne: pp. 283-299 (1998) (100%), B1 (selected in the top 15 papers).

TERZIOVSKI, M., & SAMSON, D. – South Pacific Tyres, in The Best Practice Experience, Heavy Manufacturing, Mining and Chemical Industries, (Vol.1), ed. E. Caruso, Pitman Publishing, Melbourne: pp.227-259 (1997).

TERZIOVSKI, M., & SAMSON, D. – Don Smallgoods, in The Best Practice Experience, Service and Food Industries, (Vol. 2), ed. E. Caruso, Pitman Publishing, Melbourne: pp.79-110 (1997).

TERZIOVSKI, M., & SAMSON, D. – Smorgon ARC, in The Best Practice Experience, Heavy Manufacturing, Mining and Chemical Industries, (Vol.1), ed. E. Caruso, Pitman Publishing, Melbourne: pp.189-225 (1997).

TERZIOVSKI, M., & SAMSON, D. – Pacific Dunlop Bedding, in The Best Practice Experience, Machinery, Equipment And Other Manufacturing Industries, (Vol. 3), ed. E. Caruso, Pitman Publishing, Melbourne: pp. 349-378 (1997).

TERZIOVSKI, M., & SAMSON, D. – Exicom, in The Best Practice Experience, Machinery, Equipment and Other Manufacturing Industries, (Vol. 3), ed. E. Caruso, Pitman Publishing, Melbourne: pp. 265-295 (1997).

TERZIOVSKI, M., SOHAL, D., & SAMSON, D. – Best Practice Implementation of Total Quality Management: Multiple Cross-Case Analysis of Manufacturing and Service Organisations, in Total Quality Management in Action, Enterprise and Industry, ed. G.K. Kanji, Chapman & Hall, London: pp.196-199 (1996).