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Professor Mile Terziovski 

Position: Adjunct Professor Professor Mile Terziovski
Division/Portfolio: University of South Australia Business School
School/Unit: International Graduate School Of Business
Campus: City West Campus
Office: WL5-47
Telephone: +61 8 830 29089
Fax: +61 8 830 20709
Email: Mile_dot_Terziovski_at_unisa_dot_edu_dot_au
URL for Business Card: http://people.unisa.edu.au/Mile.Terziovski


Other Contacts

Personal Assistant: +61 8 8302 0958: School Executive Officer: +61 8 8302 9091


As Head of the International Graduate School of Business, I provide leadership and management of the School in fulfilment of the University's vision, mission and goals. This involves facilitating research, ensuring quality teaching and learning, and fostering a dynamic, service-oriented and enterprising culture within the School. I have strong links with industry and the professions, and an outstanding academic record of scholarship ranging across innovation, entrepreneurship and quality management. I have published in the prestigious Strategic Management Journal and the Journal of Operations Management, and received two best paper awards from the Academy of Management in the USA. I was previously employed with the University of Melbourne for 10 years, Monash University for 4 years and Rio Tinto Ltd for 16 years as an Engineer in line management roles.


Teaching interests

  • Strategic Management
  • Entrepreneurship and Innovation
  • Quality and Business Process Improvement
  • Operations Management

Professional associations

Member, Australian Institute of Company Directors (2011 - present)

Member of the Institute for Supply Chain Management (US)(2009-present)

Executive Member, Operations Division, Academy of Management (US) (2007-present)

Deputy Chair, Academic Board, Australian Institute of Management (2006-2010)

Fellow, Australian Organisation for Quality (Vic) (FAOQ)

Fellow, Australian Institute of Management(FAIM)

Executive Member, Quality Society of Australia (1998 - 2000)

Member of the Joint Management Standards Coordination Group, Standards Australia (1998 - 1999)

Executive Member of the Audit Handbook Committee, Standards Australia (1999)

Member, Australian Institute of Management (AIM) (1992 - 2005)


Qualifications

PhD, Melbourne Business School, The University of Melbourne, 1997

MBA, RMIT University,1990

Diploma in Human Resources Management, University of Newcastle,1989

Master of Engineering (Hons) by Research, University of Wollongong,1988

Bachelor of Engineering (Hons), University of Wollongong,1982


Research interests

  • Innovation Capability and its impact on innovation performance
  • Innovation and Entrepreneurship in Small & Medium Enterprises (SMEs)
  • TQM, ISO 9000 and ISO 14000 certification and their impact on Business Performance
  • Six Sigma Quality and its impact on Ambidexterity

Research publications

SHYONG F., & TERZIOVSKI, M. – Operations and Maintenance Practices and their Impact on Power Plant Performance,Journal of Manufacturing Technology Management (in-press), forthcoming 2014.

KARKAR, N., & TERZIOVSKI, M. – Building Innovation Capability in the Services, LAREQUOI, ed. Professor Philippe Hermel, The University of Versailles-St Quentin, France, 2013

TERZIOVSKI, M., & HERMEL, P. – The Role of Quality Management Practice in the Performance of Integrated Supply Chains: A Multiple Cross-Case Analysis, Special Issue, Quality Management Journal, Vol.18, No.2, 2011.

TERZIOVSKI, M. – Innovation Practice and its Performance Implications in Small to Medium Enterprises (SMEs): A Resource-Based View, Strategic Management Journal, Vol. 31, No. 8, August 2010 (A* Journal).

TERZIOVSKI, M. & GUERRERO, J., – ISO 9000 Quality Systems Certification and its Impact on Innovation Performance, Operations Management Division, Academy of Management Conference, Chicago, August 7-11, 2009, Chan Hahn Best Paper Award, Paper published in the 2009 Academy of Management Best Paper Proceedings.

Terziovski, M. (2009)(Editor), Energizing Management through Global Innovation and Entrepreneurship Research and Practice, Routledge Taylor & Francis, New York: +206 pp.

SHYONG F., & TERZIOVSKI, M. – Operations and Maintenance Practices and their Impact on Power Plant Performance, Operations Management Division, Academy of Management Conference, Anaheim, California August 8-13, 2008 Won the Operations Division Chan Hahn Best Paper Award, Paper published in the 2008 Academy of Management Best Paper Proceedings.

FENG, M., TERZIOVSKI, M., & SAMSON, D. – Relationship of ISO 9001:2000 quality system certification with operational and business performance: A survey in Australian and New Zealand based manufacturing and service companies. Journal of Manufacturing Technology Management, Volume 19 Issue 1, 2008.

NOUSALA, S., IFANDUDOUS. P., TERZIOVSKI, M., & CHAPMAN, R. – Process Improvement and ICTs in Australian SMEs: a selection and implementation framework, Journal of Production, Planning and Control (PPC), Volume 19, Issue 8, December 2008, pp.735-753.

POWER, D., & TERZIOVSKI, M. – Quality Audit Roles and Skills: Perceptions of Non-Financial Auditors and Their Clients. Journal of Operations Management. Vol.25, pp.126-147 (2007)(A* Journal).

SINGH,T., PATHAK, R.D., KAZMI, A., SHARMA, B., & TERZIOVSKI, M. An Empirical Study of Small Business Organisations in Fiji using a competency-based framework. South Asian Journal of Management, Volume 14 (2), April – June, 2007.

Terziovski, M. (2007) Building Innovation Capability in Organisations: An International Cross-Case Perspective, Imperial College Press, London: +254 pp.

TERZIOVSKI, M., & POWER, D. – The Contribution of ISO 9000 Certification to Improved Business Performance: A Continuous Improvement Approach. International Journal of Quality and Reliability Management. 24(2) (2007).

DELRIO, V., & TERZIOVSKI, M. – High Profile Crisis Management in Australian and New Zealand Organisations. Asia Pacific Public Relations Journal. Vol. 7 (2006).

BEVERLAND, M., CHING LIM, E., MORRISON, M., & TERZIOVSKI, M.– In-Store Music and Consumer-Brand Relationships: Relational Transformation. Journal of Business Research. Vol. 59: pp.982-989 (2006) (A Journal).

TERZIOVSKI, M. – Quality Management Practices and Their Relationship with Customer Satisfaction and Productivity Improvement. Journal of Management Research. Vol. 29, No. 7: pp. 414-424 (2006).

TERZIOVSKI, M., & MORGAN, J. – Management Practices and Strategies to Accelerate the Innovation Cycle in the Biotechnology Industry. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 26: pp. 545-552 (2006)(A Journal).

POWER, D., & TERZIOVSKI, M. The Process, Practice and Outcomes of Non-Financial Auditing: Five Australian Case Studies. The International Journal of Manufacturing Technology and Management. 7(1): pp.52-82 (2005).

GLOET, M., & TERZIOVSKI, M. – Exploring the Relationship Between Knowledge Management Practices and Innovation Performance. Journal of Manufacturing Technology Management. l5(5): pp.402-409 (2004).

MORGAN, J., & TERZIOVSKI, M. – New Drug Development: The Importance of a Global Strategic Management Approach. European Association of Pharma Biotechnology. 6, Nov: pp. 28-30 (2004).

ALEXOPOULOS, A., COULTHARD, M., & TERZIOVSKI, M. Overcoming the Barriers to East West Trade: Export Success Factors of Entrepreneurial Australian Record Companies. Journal of Enterprising Culture. 12(3): pp.211-223 (2004).

TERZIOVSKI, M. – Differentiators between High and Low Performing Manufacturing Firms. International Journal of Manufacturing Technology and Management. 4(5): pp.336-371 (2003).

TERZIOVSKI, M. – The Relationship Between Networking Practices and Business Excellence: A Study of Small to Medium Enterprises (SMEs). International Journal of Business Performance Management. 7(2): pp.1-17 (2003) (Won best paper at the MAAOE Conference in Scotland).

TERZIOVSKI, M., FITZPATRICK, P., & O’NEILL, P. - Best Predictors of Successful Business Process Re-engineering (BPR) in Financial Services. International Journal of Production Economics. 84(1): pp. 35-50 (2003) (A Journal).

SOHAL, A., TERZIOVSKI, M., & ZUTSHI, A. – Work Teams at Varian Australia: A Case Study. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 23(4): pp. 349-357 (2003) (A Journal).

GERALIS, M., & TERZIOVSKI, M. – Quantitative Analysis of the Relationship Between Empowerment Practices and Service Quality Outcomes. Total Quality Management. 14 (1): pp. 45-62 (2003).

TERZIOVSKI, M., POWER, D., & SOHAL, A. – The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operations Research. 146(3): pp.580-596 (2003) (Nominated for Best Paper by the US Academy of Management, a first-class journal in the field)(A Journal).

TERZIOVSKI, M. – Achieving Performance Excellence Through an Integrated Strategy of Radical Innovation and Continuous Improvement. International Journal of Business Performance Management. 6(2): pp. 5-14 (2002).

TERZIOVSKI, M., SOHAL, A., & HOWELL, A. – Best Practice in Product Innovation at Varian Australia. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 22: pp. 561-569 (2002)(A Journal).

TERZIOVSKI, M., POWER, D., & SOHAL, A. – From Conformance to Performance Auditing and Continuous Improvement: Empirical Evidence. International Journal of Business Performance Management. 4(1): pp.1-23 (2002).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Supply Chain Management in Australian Manufacturing – Two Case Studies. Computers and Industrial Engineering. 43: pp. 97-109 (2002) (30%), C1. (In the top five requested articles between 2002 and 2004 with 1071 requests)(A Journal).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Integrated Supply Chain Management and B2B E-Commerce Practices in Australia – A Retailer’s Perspective in Implementing the EAN System. International Journal of Business Performance Management. 4 (2/3/4): pp. 218-230 (2002).

SOHAL, A., POWER, D., & TERZIOVSKI, M. – Integrated Supply Chain Management from the Wholesaler’s Perspective: Two Australian Case Studies. International Journal of Physical Distribution & Logistics Management. 32(1&2): pp. 96-109 (2002).

DEAN, A., & TERZIOVSKI, M. – Quality Practices and Customer/Supplier Management in Australian Service Organisations. Total Quality Management. 12(5): pp. 611-621 (2001).

MORRISON, M., & TERZIOVSKI, M. – Quality Management Practices and the Link to Potential Learning Outcomes within the Australian Retail Sector. The Learning Organisation: An International Journal. 8(2): pp. 176-185 (2001).

TERZIOVSKI, M., HOWELL, A., SOHAL, A., & MORRISON, M. – Establishing Mutual Dependence Between TQM and the Learning Organisation: A Multiple Case Study Analysis. The Learning Organisation: An International Journal. 7 (1): pp. 23-31 (2000).

TERZIOVSKI, M., & SOHAL, A. – The Adoption of Continuous Improvement and Innovation Strategies in Australian Manufacturing Firms. The International Journal of Technological Innovation and Entrepreneurship (TECHNOVATION). 20(8): pp. 539-550 (2000)(A Journal).

SOHAL, A., & TERZIOVSKI, M. – Total Quality Management in Australia: Factors Critical to Success. International Journal of Quality and Reliability Management. 17(2): pp.158-167 (2000).

TERZIOVSKI, M., &SAMSON, D. – The Effects of Company Size on the Relationship Between TQM and Organisational Performance. The International Review of Organisational Improvement. 12(2): pp. 144-148 (2000).

SAMSON, D., & TERZIOVSKI, M. – The Relationship between Total Quality Management Practices and Operational Performance. Journal of Operations Management. 17(4): pp. 393-409 (1999) (1999 Best Paper Award – in the top two most requested articles in the past five years)(A* Journal).

TERZIOVSKI, M., SOHAL, A., & MOSS, S. – Longitudinal Analysis of Quality Management Practices in Australian Organisations. Total Quality Management Journal. 10(6): pp. 915-926 (1999).

TERZIOVSKI, M., & DEAN, A. – Best Predictors of Quality Performance in Australian Service Organisations. Managing Service Quality. 8(5): pp. 359-366 (1998).

Terziovski, M. (1998)(Editor), Relevant Research in Quality Management: An International Perspective, Consensus Books-Standards Australia, Sydney: +284 pp.

TERZIOVSKI, M., & SAMSON, D. – The Link between TQM Practice and Organisational Performance. International Journal of Quality and Reliability Management. 16(3): pp. 226-237 (1998).

Terziovski, M. (1998) Demystifying the Quality Confusion: Empirical Evidence and Lessons Learned, Consensus Books-Standards Australia, Sydney: +380 pp.

BROOKSHAW, T., & TERZIOVSKI, M. – The Relationship between Strategic Purchasing and Customer Satisfaction. Benchmarking for Quality Management. 4 (4): pp. 244-258 (1997).

TERZIOVSKI, M., SAMSON, D., & DOW, D. – The Business Value of Quality Systems Certification: Evidence from Australia and New Zealand. Journal of Operations Management. 15(1): pp. 1-18 (1997)(A* Journal).

BEAUMONT, N., SOHAL, A., & TERZIOVSKI, M. – Quality Management Practices in the Australian Service and Manufacturing Industries. International Journal of Quality and Reliability Management. 14(8): pp. 814-833 (1997).

TERZIOVSKI, M., SOHAL, A., & SAMSON, D. – Best Practice Implementation of TQM in Manufacturing and Service. Total Quality Management. 7(5): pp. 459-481 (1996).

TERZIOVSKI, M., SAMSON, D., & DOW, D. – The Impact of ISO 9000 Certification on Customer Satisfaction. Asia Pacific Journal of Quality Management. 4 (2): pp. 66-68 (1995).

TERZIOVSKI, M., & SAMSON, D. – Quality-Based Vision for the Australian Manufacturing Sector. Asia Pacific Journal of Quality Management. 2(3): pp. 10-29 (1993).

TERZIOVSKI, M., & ARNOLD, P.C. – Mathematical Modeling of the Effective Sizing and Placement of Air Blasters. International Journal of Bulk Solids Handling. 10(2): pp. 181-199 (1990).

KARKAR, N. & TERZIOVSKI, M. – Building Innovation Capability in the Services, LAREQUOI, ed. Professor Philippe Hermel, The University of Versailles-St Quentin, France.

TERZIOVSKI, M., & HERMEL, P. – Developing supply chain excellence through strategic quality management, The Theories and Practices of Organisational Excellence: New Perspectives, (Ed) Kevin Foley and Philippe Hermel, SAI Global, 2008.

CORBELL, P., & TERZIOVSKI, M. Organizational excellence, knowledge, and the theory of the firm: To What Extent Can We Build on the Knowledge-Based View of the Firm? The Theories and Practices of Organisational Excellence: New Perspectives, (Ed) Kevin Foley and Philippe Hermel, SAI Global, 2008, Chapter 7.

TERZIOVSKI, M. – Global Collaborative Environments for Manufacturing Innovation, IMS Vision Forum 2006, eds. C. Byung-Wook & D. Nagy, Cheong-Moon-Gak Publishers, Korea: pp. 1-212.

TERZIOVSKI, M., & LANDAU, J. – Comparison of Innovation, Quality and Entrepreneurial Practices, in SMEs and Large Companies using the Australian Business Excellence Framework, 2007.

TERZIOVSKI, M., & THOMPSON, G. – Innovation Leadership Practices and Their Relationship to Customer Satisfaction and Productivity Improvement, in INSEAD, (Vol 2), eds. L.N. Van Wassenhove, A. DeMeyer, E.Yucesan, E.D. Gunes, & L.Muyldermans, France: pp.299-307 (2004).

TERZIOVSKI, M. – Accelerating New Product Development (NPD) Cycle Time Using Concurrent Engineering, in Other Advanced Approaches in Concurrent Engineering, (Vol. 2), eds. R.J. Goncalves, M.Tseng, & R Jiao, A.A. Balkema Publishers, Portugal (2003).

MARTIN, S., COLLADO, A., KIRCHOFF, U., WOLF, C., WALL, B., & TERZIOVSKI, M. – Methodology for the Improvement of Working Processes in SMEs Through the Introduction of Intelligent Manufacturing System Solutions, in Other Advanced Approaches in Concurrent Engineering (Vol. 2), eds. R.J. Goncalves, M.Tseng, & R Jiao, A.A. Balkema Publisher, Portugal (2003).

SAMSON, D., MAGUIRE, C., & TERZIOVSKI, M. – Introduction to E-Business, in E-Business Value Creations for Management, ed. D. Samson, McGraw-Hill, Australia: pp.1-23 (2003).

SAMSON, D., MAGUIRE, C., & TERZIOVSKI, M. – E-business and Organisational Strategy, in E-Business Value Creations for Management, ed. D. Samson, McGraw-Hill, Australia: pp.24-37 (2003).

TERZIOVSKI, M., & SOHAL, A. – Critical Success Factors for Sustainable Continuous Improvement, in Managing Operations Networks, Eds. E. Bartezzaghi, R. Filipini, G. Spina, & A. Vinelli, SGE Ditoriali Padova, European Operations Management Association, Padova: pp.845-849 (1999).

TERZIOVSKI, M., SOHAL, A., & POWER, D. –The Effect of the Non-Financial Auditor and the Audit Process on Business Performance, in ISO 9000 and Total Quality Management: Change for The Better, ed. S. Ho, Baptist University, Hong Kong: pp. 299-306 (1999).

TERZIOVSKI, M. – Best Predictors of High Performance Quality Organisations: Evidence from Australia and New Zealand, in Management Change, ed. G. Griffin, McMillan Publishing Company, Melbourne: pp. 283-299 (1998) (100%), B1 (selected in the top 15 papers).

TERZIOVSKI, M., & SAMSON, D. – South Pacific Tyres, in The Best Practice Experience, Heavy Manufacturing, Mining and Chemical Industries, (Vol.1), ed. E. Caruso, Pitman Publishing, Melbourne: pp.227-259 (1997).

TERZIOVSKI, M., & SAMSON, D. – Don Smallgoods, in The Best Practice Experience, Service and Food Industries, (Vol. 2), ed. E. Caruso, Pitman Publishing, Melbourne: pp.79-110 (1997).

TERZIOVSKI, M., & SAMSON, D. – Smorgon ARC, in The Best Practice Experience, Heavy Manufacturing, Mining and Chemical Industries, (Vol.1), ed. E. Caruso, Pitman Publishing, Melbourne: pp.189-225 (1997).

TERZIOVSKI, M., & SAMSON, D. – Pacific Dunlop Bedding, in The Best Practice Experience, Machinery, Equipment And Other Manufacturing Industries, (Vol. 3), ed. E. Caruso, Pitman Publishing, Melbourne: pp. 349-378 (1997).

TERZIOVSKI, M., & SAMSON, D. – Exicom, in The Best Practice Experience, Machinery, Equipment and Other Manufacturing Industries, (Vol. 3), ed. E. Caruso, Pitman Publishing, Melbourne: pp. 265-295 (1997).

TERZIOVSKI, M., SOHAL, D., & SAMSON, D. – Best Practice Implementation of Total Quality Management: Multiple Cross-Case Analysis of Manufacturing and Service Organisations, in Total Quality Management in Action, Enterprise and Industry, ed. G.K. Kanji, Chapman & Hall, London: pp.196-199 (1996).


Expertise for Media Contact

I am able to provide media comment in the following areas of expertise:

Discipline: Management

  • Innovation Management in Small to Medium Enterprises (SMEs)
  • Total Quality Management
  • ISO 9000 quality systems certification

Community Service

Organisation Name:   Macedonian Council of Australia
Type of Organisation:   Community organisation
Level of involvement:   President
Year from:   1995
Year to:   2000

Organisation Name:   Macedonian Community Council of Melbourne and Victoria
Type of Organisation:   Community organisation
Level of involvement:   President
Year from:   1994
Year to:   1998

Organisation Name:   Carlton Rotary Club
Level of involvement:   Member
Year from:   2006


Research Degree Supervisor

Current Supervision:

1. Intellectual capital in SMEs.
2. Outsourcing effect on competitive advantage
3. Appropriation of intellectual property


Success at the University of Melbourne

1.Exploring the Relationship Between Knowledge Management Practices and Innovation Performance (graduated 2011).

2.The relationship Between Innovation Practice and Innovation Performance in the Biotechnology Industry (graduated 2007).

3.The Relationship Between Management Practices and Operational Performance in Regulated and Deregulated Power Generating Industries in Australia and Malaysia(graduated 2009).

4.The Effects of Corporate Strategy on Organisational Crisis Management and Survival(graduated August 2008) funded by an ARC Linkage Grant.

5.The relationship between motivation for seeking ISO 9000 certification and organisational performance outcomes (graduated August 2007).





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